Steps to Address Questions and Concerns
Staff members are eager to answer your questions or address your concerns. To most effectively deal with your questions or concerns, please follow the steps below.
Step 1 - Classroom Teacher
Classroom-related questions or concerns should be directed to your child's classroom teachers. They can assist with:
- Questions about the classroom
- Classroom rules and consequences
- Homework and assignments
- Report card concerns
Step 2 - School Principal
If your questions or concerns have not been addressed by the classroom teacher, or if you have questions or concerns beyond the classroom, contact the school principal. They can assist with:
- Concerns about an individual school
- Student registration
- Student schedules
- Student suspensions
- Report card concerns
- Homework and assignments
- Code of Conduct
- Safety and security
- Budget and fundraising
- School Council
Step 3 - Contact the Student and Family Support Office
If you feel your question or concern should be escalated beyond the school Principal, Student and Family Support Office staff can help connect you with the appropriate Superintendent. You can initiate this process by completing the or dialing 519-255-3200 ext. 10289. When you reach out, please be sure to provide the student's full name, school name and a detailed description of your question or concern so we can direct your inquiry to the appropriate person or department.
School Board Communication with Parents
Find information to help you support your child’s success and make informed decisions about their education.